To further protect your accounts from fraud and unauthorized access, we have recently implemented a new cybersecurity feature on our online and mobile banking platforms. This additional layer of protection, powered by advanced technology, is designed to ensure that the person logging in is a genuine user and not a bot attempting to gain access through automated or scripted attacks.

If you log in to online banking via a desktop computer or mobile app (without using facial recognition or a fingerprint), you may have noticed a new verification step during the login process. In the majority of cases, this verification will be completed behind the scenes, requiring no additional action from you.

In some cases, you may be asked to check a box to confirm that you are a real person logging in on a valid device. However, in a very small number of instances, you might encounter a verification error. This means the system was unable to verify your login attempt.

If you receive an error, please contact Digital Services at 608-634-3118 or your trusted IT support person.

We understand these additional steps may occasionally cause an inconvenience, but they are critical for ensuring the safety of your accounts. Thank you for your patience and understanding as we continue to prioritize your security.